SOS! Why haven’t I received my order yet?
- We know how much you’ve been wanting to get a hold of your Today’s Skin goodies! If your order hasn’t arrived after your expected date of delivery, kindly check using your tracking number and see our delivery guidelines. The delivery time depends on which courier you chose upon check out.
- Still unable to locate your order? Please shoot us an e-mail at email@example.com, and we will attend to you right away. Don’t forget to state your reference number!
My order arrived with damage and defects. What should I do?
- Your satisfaction is our topmost priority and we want to make sure that our products reach you in their tiptop condition. If any damage has been incurred during transit, kindly e-mail us at firstname.lastname@example.org with your reference number and detailed photos of the product showing its damages.
- After we receive your e-mail, we will assess the damage and make the appropriate arrangements to settle your order once again.
My order arrived but why am I missing an item/a few items?
- Mistakes occasionally happen, and we apologize for this inconvenience. If your order is missing an item or if you received (a) product/s different from what you ordered, please let us know! Send us an e-mail at email@example.com, stating your concern and reference number.
- If a product different from what you were expecting arrived, please take a photo of the product and attach it to your e-mail. Rest assured we will verify the error with our warehouse and make the necessary arrangements to settle your order once again.
Are your products authentic?
- Rest assured that we only carry products that are 100% authentic.
May I ask for advice regarding the usage of the products?
- We are always here to help you out! If you have any questions or concerns regarding our product/s, you may talk directly to our team of beauty experts. Just shoot us an e-mail at firstname.lastname@example.org and we will reply as soon as we can.
A specific brand that I love is not yet here in the PH. Can you bring them over?
- We would love to hear the brands that are compatible for you, and we want to help in making sure that they are easily accessible! Feel free to send us a request of your most-coveted brands through email@example.com
Do you have a physical store that I can visit to shop or pick up my orders?
- We don’t have a physical establishment at the moment, but we are available and very responsive online! Shoot us a message any time of the day and we will reply as soon as we can.
What are your methods of payment?
- We are currently accepting payments via GCASH, Credit Card through Paypal and Metrobank Deposit or Transfers. We are expanding and adding more payment methods for your convenience, so stay tuned!
Is it safe to transact online with your brand using my credit card?
- We make sure that we only work with the best, and we are proud to say that we have partnered with Paypal to provide a safe online shopping environment for you.
- All of your private information are kept safe (even from us!) throughout the whole process, so you don’t have to worry about anything!
How do I know if my order went through the system?
- First of all, thank you for your purchase! We will automatically send confirmation email once the payment for your order has been made. Please refrain from doubling your order to make sure it went through, as it may cause unnecessary error.
- If no e-mail has been received within 24 hours upon order, please contact us at firstname.lastname@example.org, and one of our support members will reach out to you directly.
Is the Cash-on-Delivery option available in my area?
- We're working on this and it will be available soon!
What are the delivery options and how much do I have to pay for shipping?
- All of our items are shipped directly from the Philippines. Upon checkout, you will receive an e-mail confirmation from us with your purchase details.
- We use J&T Express for both Metro Manila and Provincial orders.
How long will I have to wait for my order?
- Due to Community Quarantine, please expect delays in shipment due to various restrictions.
- Unfortunately, we do not ship orders on Saturdays and Sundays and on select public holidays.
- Orders may take longer to reach you during holidays and seasons with extreme weather, so bear with us a little.
Can you ship to P.O. BOX or Parcel Lockers?
- To ensure utmost safety, we require a receiving signature for all packages that we deliver. Hence, we only ship to valid residential and business addresses!
What happens if I am not around to receive my package upon date of delivery?
- If you will not be around on the date of delivery, make sure that there is someone who can receive the package for you.
- If, for a reason, no one was available for receipt on the day of delivery, our shipping partner will schedule a free re-delivery the next business day.
- If you fail to receive the package after multiple delivery attempts, the order will be sent back to our warehouse. We will then arrange another delivery option suitable to your schedule with additional shipping fee.
What is your policy on returns and exchanges?
- We will only accept return of items that have been damaged upon delivery, so please make sure you take photos of the defects right away.
- Products that have been damaged can only be returned within 5 days upon receipt. Please contact us at email@example.com right away and let us know of the damage.
- Items that have been bought on SALE are non-refundable, and cannot be returned nor exchanged.
My order arrived but I am missing an item/a few items
- Mistakes occasionally happen, but we apologize for this inconvenience. If your order is missing an item or if you received a product different from what you ordered, please let us know! Send us an e-mail at firstname.lastname@example.org, stating your concern and reference number.
- If a product different from what you were expecting arrived, please take a photo of the product and attach it to your e-mail. Rest assured we will verify the error and make the necessary arrangements to settle your order once again.
I may have suffered from a chemical reaction due to one of your products. What should I do?
- If you notice any adverse effect or reaction upon usage of product, please stop using it immediately and contact our team via email@example.com
- We will do our best to help you, but please be aware that we cannot accept responsibility and may only assist you with contacting the direct manufacturer.
- A friendly reminder before ordering: If you have sensitive skin or you are prone to adverse reactions, please always check the ingredients and formula of any item you want to order first before trying.